Private Country Estate, South of Europe
M a r b e l l a
Property: 79,000 sqm private estate , guest house, staff quarters · Mediterranean coast
Family: European principal family · primary summer residence · 4–6 months annual use
Mandate: Full residence management — year-round
Scope: Resident Manager on-site, full household staff team (35 people), maintenance programme, pre-arrival service, seasonal F&B and event management, security coordination
Standards applied: Five-star hotel SOPs adapted to private household context
Outcome: Property managed continuously for 45+ years · Zero operational incidents during principal stays · Staff turnover under 8% annually.
Our experience with UHNW households allows us to deliver practical, measurable improvements in daily operations, staff performance, reporting, maintenance, and family readiness.
Urban Residence Portfolio Spain,
South of Europe
L a Z a g a l e t a
Property: Three premium urban residences across two cities · primary and secondary use
Family: Middle Eastern family · frequent travel pattern · properties used independently by different family members
Mandate: Multi-property residence management with centralised coordination
Scope: Single point of contact for all three properties, coordinated staff teams, synchronised pre-arrival protocols, F&B management, lifestyle concierge across all locations
Standards applied: Consistent service standard across all properties regardless of which family member is in residence
Outcome: Seamless multi-property management · Owner's representative described service as 'indistinguishable from a private hotel'
Because our work is discreet, structured, and results-driven, we have had the privilege of supporting UHNW families in the successful organisation and operation of their private residences.
Mayfair Residence, London
Property: Private apartment · Mayfair · prime Central London residence
Family: International UHNW family · property used by principal, family members and selected guests
Mandate: Private residence management and guest-ready operational oversight
Scope: Full apartment readiness, housekeeping standards, supplier coordination, maintenance follow-up, inventory control, arrival preparation, guest support and discreet day-to-day supervision during occupancy
Standards applied: Boutique luxury hotel standards adapted to a private London residence, with emphasis on discretion, presentation, comfort and operational precision
Outcome: Residence maintained in permanent guest-ready condition · Smooth arrivals and departures for principal and guests · Reliable supplier and maintenance coordination in one of London’s most demanding residential markets
Because our work is discreet, structured, and results-driven, we have had the privilege of supporting UHNW families in the successful organisation and operation of their private residences.
Private Villas Estate, Serbia
Property: Collection of private villas · Serbia · multi-residence family estate
Family: International family · properties used by principal, extended family, guests and support teams
Mandate: Estate operational structuring, staff coordination and multi-property management support
Scope: Departmental organisation across housekeeping, maintenance, gardening, security, F&B and guest services; staff responsibility mapping, daily routines, service standards, maintenance planning, property audits and operational reporting
Standards applied: Five-star hospitality and private estate standards adapted to a multi-villa residential environment, ensuring consistency, discretion and control across all properties
Outcome: Clearer operational structure across the estate · Improved coordination between departments · Villas maintained to a high private-residence standard with stronger readiness, reporting and service consistency across the family’s properties
We are trusted by UHNW families because we bring order, transparency, and hotel-level operational standards to some of the most demanding private residences.
Modern Diplomatic Villa, Accra, Ghana
Property: Modern private villa · diplomatic district · high-security residential area
Family: International UHNW family · property used by principal, family members, diplomatic guests and visiting delegations
Mandate: Private villa management, operational structuring and guest-ready residence oversight
Scope: Full villa readiness, housekeeping standards, staff organisation, F&B service coordination, maintenance supervision, security liaison, supplier management, inventory control, arrival preparation and discreet in-residence support during stays
Standards applied: Five-star hospitality standards adapted to a modern diplomatic residence, combining privacy, discretion, security awareness and refined guest service
Outcome: Villa maintained in pristine guest-ready condition · Strong coordination between household, maintenance and security teams · Smooth arrival and hosting experience for principal, family members and high-level guests
Because we understand the expectations of UHNW families, our work focuses on one clear outcome: private homes that are always organised, controlled, guest-ready, and professionally managed.