Our Service

We offer a fully integrated property management service — designed for owners who want their home to function at the highest standard, without having to think about it. Every service below is available as part of a complete management mandate or as a standalone engagement. 



Residence Management  Full Service


Our flagship service. We assume complete operational responsibility for the property on behalf of the owner. A dedicated Residence Manager — our equivalent of a hotel General Manager — oversees every dimension of the home's operation, reporting directly to the owner or their representative. 


  • Dedicated Residence Manager as single point of contact
  • Full household staff management: hiring, training, scheduling, performance
  • Daily operational oversight: housekeeping, maintenance, security, F&B
  • Property readiness at all times — whether occupied or vacant
  • Owner and family preference management: tastes, routines, rituals, dietary requirements
  • Proactive maintenance calendar and supplier management
  • Monthly reporting: operations, expenditure, incidents, status

Pre-Arrival & Stay Experience 


Every arrival should feel like the first time — effortless, personal and perfectly prepared. We manage the entire pre-arrival preparation and deliver an in-residence experience that rivals any luxury hotel suite, on the owner's own terms. 

  • Pre-arrival property preparation to the owner's exact specifications
  • Welcome experience design: florals, temperature, lighting, preferred refreshments
  • In-residence dining: private chef coordination, menu planning, wine and cellar management
  • Lifestyle concierge: transport, reservations, security, personal shopping
  • Family and children's programming
  • Guest and principal privacy management


Staff Recruitment & Training


The quality of a residence depends entirely on the quality of its people. We recruit, vet and train all household staff to a standard that matches the best luxury hotels — applying the same rigour used to hire a hotel department head to every role, from Residence Manager to housekeeper.

  • Full recruitment service: sourcing, vetting, interviewing, reference checks
  • Onboarding and induction to Miqdar service standards
  • Role-specific training: housekeeping, butlering, F&B service, security protocols
  • Ongoing performance management and coaching
  • Discretion and confidentiality protocols for all staff
  • Staff replacement and continuity planning



Property Maintenance & Technical Management 

A luxury property is a complex technical system. We manage all maintenance proactively — scheduling, supervising and quality-controlling every intervention, so the owner never encounters a problem that should have been prevented. 

  • Preventive maintenance programme: annual, seasonal and monthly schedules
  • Technical systems oversight: HVAC, home automation, security, AV
  • Trusted supplier and contractor network, fully vetted and managed
  • Emergency response — 24/7 coordination and incident management
  • Property inspection protocols for unoccupied periods
  • Renovation and refurbishment project management

Seasonal Opening & Closing


For owners who use their properties seasonally, we manage every aspect of opening and closing — ensuring the residence is in perfect condition on arrival and properly secured and maintained during absence.

  • Full seasonal opening: deep preparation, systems check, staff deployment
  • Seasonal closing: inventory, secure storage, maintenance scheduling
  • Caretaking during unoccupied periods: weekly inspections and reporting
  • Coordination with security providers and local contacts

Rental Programme Management


For owners who choose to make their property available for exclusive, curated rental, we manage the entire process — from guest selection and vetting to in-residence service delivery — maintaining the property's standards and the owner's privacy at all times.

  • Guest selection and vetting: exclusive referral-only or ultra-luxury platform
  • Full in-residence service during rental stays
  • Revenue optimisation and rate strategy
  • Contract management and damage protection
  • Post-stay inspection and restoration to full standard